How Herefordshire Council designed a strengths-based approach for its social care pathway

15 May 2018


Herefordshire Council has been making significant strides towards improving outcomes for its population, by completely redesigning local social care pathways using a strengths-based approach.

Overview of the redesign

Herefordshire’s Advice and Referral Team (ART) has been instrumental to the redesign. The Council selected Imosphere’s latest version of the FACE Personalisation Toolset and Resource Allocation System (RAS) to support the delivery.

Some factors for the redesign included:

  • The need to promote well-being in line with Care Act guidance.
  • The drive to reduce waiting times between initial contact and care packages.
  • To maximise the potential of untapped community resources.

Initial contact

At initial contact, a customer services officer has a holistic conversation with the person, looking at their strengths, support network and history.

Community brokers sit within this team to help identify any community resources that can support the person. The ART also uses the senior practitioner in the team to oversee the new process and help identify any safeguarding issues.

A letter is automatically generated from the contact assessment, which is sent to the person with details of community resources, information and advice.

If a person has unresolved needs following ART’s involvement, the new Home First service (multi-disciplinary reablement) becomes involved to support them.

Short-term assessment

During this assessment, the strengths-based conversation continues and a fuller picture of the person’s needs, outcomes, strengths and family support is built up.

Using Imosphere’s RAS, an estimated personal budget is produced to help provide a framework for the care and support plan, if needed at this point.